Using Secured Self-Service Banking Channels to Drive Growth in a Cashless Society

CR2, the leading global provider of self-service banking software solutions, in partnership with Global InfoSwift Nigeria, has announced a Secured Self-Service Banking Channels Seminar for 2012. The seminar which will be held in the Oriental Hotel, Lagos, Nigeria on the 27th November 2012, will focus on the use of secured self-service banking channels to drive growth in a cashless society.

CR2 and Global Infoswift executives accompanied by a keynote speaker from the Central Bank of Nigeria will address pertinent banking channel issues such as reaching the customer, reducing operational costs, cross-selling on self-service channels, and launching of person to person (P2P) mobile payments.

The banking landscape in Nigeria has been subject to significant change in the past year. Notably, the Central Bank of Nigeria (CBN) has launched the ‘Cash Less Lagos Project’ in the State of Lagos. This is a roll out scheme to incentivise the use of e-payment systems across the country. The replacement of cash usage will promote greater financial inclusion, foster further economic development, reduce cash handling costs and combat related fraud activity.

CR2 has long been present in Nigeria, where the trend of migration from branch banking and cash usage towards self-service banking channels is ever increasing due to growing need. CR2’s solutions have been met with growing recognition due to their provision of a complete self-service platform to manage all channels including ATM, Internet, Mobile and Apps; thus controlling each electronic transaction whilst improving customer service.

CR2 CEO Martin Dolan comments – “CR2 has very much welcomed news of the Cash Less Lagos Project by the Central Bank of Nigeria. We are eager to demonstrate our support, in addition to highlighting the potential benefits of such a scheme. We look forward to hosting a seminar for key stakeholders in the region, whereby we shall showcase our self-service banking expertise and solutions which are tailored to the very needs of ‘cash-less’ focused society.”

The one day seminar will include presentations and demonstrations on enabling banks to ensure security at every point of touch and upkeep of personalised contact with customers through targeted offerings.

There will also be an opportunity for one-to-one meetings with CR2 situational experts the following day – 28th November, 2012. Banks will be able to discuss their business issues in privacy with CR2’s consultants.

About CR2

CR2 assists banks to reduce costs and increase revenues through best of breed self service delivery. BankWorld, CR2’s multichannel platform delivers a complete suite of integrated channels including ATM, Internet, Mobile, Kiosk and IVR through one single unified self-service platform. As a result, it provides a single, consolidated view of all of a customer’s accounts at every point of client contact. Headquartered in Ireland, CR2 has a network of offices and representatives across Europe, Africa, the Middle East and Asia. The company has more than 100 customers in over 60 countries worldwide.

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